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Who is responsible for fixing a blocked drain

Who is Responsible for Fixing a Blocked Drain?

We all know the symptoms of a blocked drain, from an unpleasant odour through to pools of foul water outside and backflow from toilets and sinks, it’s usually pretty clear when a drain has become silted up with some sort of obstruction. What may be less clear is whose responsibility it is to arrange (and pay) for a plumber to attend and resolve the issue. Read on to discover when it’s your responsibility to solve the issue, and when someone else needs to deal with the problem.

We can tell you if you’re responsible for clearing your sewer drain

Whether you have to pay for drain clearing works largely depends on where the blockage is located. If the blockage is located in pipework that you’re responsible for, you will need to pay for it to be resolved. Similarly, blockages that occur in pipework belonging to the sewage or water company will need to be cleared by them. The crossover between the two areas of responsibility is known as “the Point”. Blockages downstream of “the Point” are the responsibility of the water company. Upstream from “the Point”, the blockage is your responsibility.

Confused by who’s responsibility clearing a drain obstruction might be? Call Pinnacle Plumbing and let us identify the location of the obstruction, as well as let you know if it’s your responsibility to remove it.

You may have to pay for Storm Drain blockage removal

Whilst sewers collect wastewater from sinks, toilets, washing machines and similar, storm drains collect run-off. When it rains, rain flows through a variety of downpipes, gutters and channels. These, in turn, drain into a council barrel drain or kerbside drain, enabling the rainwater to be channelled in a way that reduces the risk of flooding.

If a blockage occurs in the pipework before it reaches the council drain, it is usually the responsibility of the homeowner to sort the issue out. This applies not only to pipework in the immediate vicinity of the house (for example a blocked gutter or loose downpipe) but also to any pipework that connects the stormwater collected on the property with the council drain. This may mean that an obstruction beyond the boundary of your property is still your responsibility!

Working on storm drains and the associated pipework is a challenging task, particularly if the pipework is under a public walkway or similar. Workers are required to obtain an appropriate permit, as well as possibly consult with the highways department over possible disruptions to traffic. All repairs must be carried out in line with relevant health & safety legislation, particularly if the public is going to be in close proximity to the site.

Pinnacle Plumbing is an experienced plumbing company that can advise on drain blockages occurring in storm drains and/or sewers. Let us locate the blockage for you, then give you the information you need to decide on the best course of action. Call now to book a Pinnacle plumber!

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Who We Are

Pinnacle Plumbing Group is an established fully licensed and insured Plumbing Company servicing inner city Melbourne, stretching to outer suburbs.

License No: 50092

Verified Google Reviews

Eleni Endt
2020-11-09
Just easy to deal with, reasonable prices
Stewart Webb
2020-11-02
Sam Nelson
2020-10-08
Toilet flusher broke on me this morning. Communication with this company was great! Nick reached out to me first with a rough timeframe when someone would be around (same day). That someone was Gary, who first called asking for more details and I was I was able to provide photos. He gave me a more specific timeframe for his arrival, which he stuck to, and then he showed up with all the parts and tools he needed on hand, knowing exactly what needed to be done, no surprises. He was fast, professional, friendly, and cleaned up everything when he finished. Highly recommended! Cheers Gary!
Tim Mckillop
2020-10-01
Balcony Reseal Matt was amazing very thorough job. Did 3 coats Very punctual & polite.
Amit Shahi
2020-09-22
Had a problem with my toilet leakage. Matt came , diagnosed the problem and fixed with ease in no time. Thanks Pinnacle Plumbing for your quick response. Awesome service!! Cheers to Matt!!
Soniya Bendre
2020-07-01
Matt visited our residence and fixed the issue in almost no time. He was friendly and was quick to diagnose and fix the problem. Great service !
Mukendu Annu
2020-06-02
Garry was here to fix the tap. Was amazing and swift with his work. Absolute professional.
Genevieve Brady
2020-02-11
Gary was punctual and did a great job. Would highly recommend!
Tonia Martin
2020-01-18
My hot water service was leaking. It was removed and replaced in just a few hours. Great service
Emma & Tom
2020-01-08
We called Pinnacle Plumbing when we discovered a very serious water leak at our house, and we happily recommend them to anyone in Brunswick East and the surrounding suburbs. Despite contacting them after hours, Jay arrived within half an hour of my call and was able to quickly identify the problem, prevent it from becoming a total disaster, and tell me what needed to be done. Jay and Gary were back at 7am the next day, and within a few hours they had found the source of the leak (which was hidden underneath concrete slabs) and fixed it. They also tidied everything up beautifully. They are both lovely, and we will definitely use Pinnacle for any future problems and will recommend them to our friends. Thank you Jay and Gary!